To settle legal disputes, you can request an arbitration procedure with the arbitration body for energy. A prerequisite for this request is that you have beforehand called upon our company and no solution was found to satisfy both parties. The company is obliged to participate in the arbitration procedure.

The Ombudsman Services: Energy
https://www.ombudsman-services.org/
contact details:

Email: osenquiries@os-energy.org
Phone: 0330 440 1624
Fax: 0330 440 1625

By post:

Ombudsman Services: Energy
PO Box 966
Warrington
WA4 9DF

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